Terms & Conditions

Awjat Website

Introduction

Welcome to Awjat, a Kuwaiti online flower shop specializing in natural flowers and elegant floral arrangements for all occasions. At Awjat, we strive to provide a unique shopping experience that combines quality, beauty, and reliable service. By using this website or placing an order, you agree to the following Terms & Conditions.

1. Website Use

• Users must be at least 18 years old or use the website with parental consent.

• Customers are responsible for providing accurate and complete information when placing an order.

• The website must not be used for any unlawful purposes or in violation of the laws of the State of Kuwait.

2. Products

• All flowers offered are natural, and variations in color, size, or appearance may occur depending on seasonal availability.

• Awjat reserves the right to substitute flowers with similar alternatives of equal value and quality if certain flowers are unavailable.

3. Pricing & Payment

• All prices are listed in Kuwaiti Dinar (KWD).

• Orders are confirmed only after successful payment.

• Awjat reserves the right to change prices at any time without prior notice.

4. Orders & Delivery

• Delivery services are available within the State of Kuwait only.

• Delivery times are estimated and may vary due to circumstances beyond our control.

• Awjat is not responsible for delays caused by incorrect delivery information provided by the customer.

5. Intellectual Property

All content on this website, including images, text, and designs, is the property of Awjat and may not be used without prior written permission.

Privacy Policy

Awjat Website

At Awjat, we are committed to protecting your privacy and ensuring the confidentiality of your personal information.

1. Information We Collect

• Name, phone number, and delivery address.

• Order details and special notes (such as gift messages).

• Payment card details are not stored on our systems.

2. Use of Information

• To process and deliver orders.

• To communicate with customers regarding their orders.

• To improve our services and overall customer experience.

3. Data Protection

We take appropriate security measures to protect customer information and do not share personal data with third parties except when necessary (e.g., delivery service providers).

Return & Exchange Policy

Awjat Website

Due to the nature of our products (fresh flowers), please review the following policy carefully:

1. Exchange Policy

• Exchanges are not accepted after delivery unless there is a clear defect or an error made by Awjat.

• Any issues must be reported within 2 hours of receiving the order, along with clear photos showing the problem.

2. Refund Policy

• Refunds are not available once the order has been prepared and delivered, due to the perishable nature of flowers.

• In the case of confirmed damage or error, compensation will be provided in the form of a replacement or store credit, at Awjat’s discretion.

3. Customized Orders

• Custom-made orders (special arrangements, events, or bulk orders) cannot be canceled, returned, or refunded once confirmed.

Contact Information

📞 Phone Number: +965 9440 1447

إذا رغبت، أستطيع:

• تبسيط اللغة لتناسب العملاء أكثر